Analysis of Service Quality on User Satisfaction Using the E-Servqual, IPA and CSI Methods. Journal of Innovation and Technology Polbeng Series on Informatics (INOVTEK Polbeng - Seri Informatika), [S. l.], v. 10, n. 1, p. 249–261, 2025. DOI: 10.35314/zz49qs81. Disponível em: http://210.79.191.38/index.php/ISI/article/view/340.. Acesso em: 8 jul. 2026.