Enterprise Architecture for Enhancing Self-Service Offerings in Digital Channels Within the Telecommunication Industry. Journal of Innovation and Technology Polbeng Series on Informatics (INOVTEK Polbeng - Seri Informatika), [S. l.], v. 10, n. 1, p. 581–590, 2025. DOI: 10.35314/49hv4a67. Disponível em: http://210.79.191.38/index.php/ISI/article/view/440.. Acesso em: 8 jul. 2026.