Analysis of IT Helpdesk Ticketing System on Alibaba Cloud Elastic Compute Service. Journal of Innovation and Technology Polbeng Series on Informatics (INOVTEK Polbeng - Seri Informatika), [S. l.], v. 9, n. 2, p. 513–525, 2024. DOI: 10.35314/9hwv1e47. Disponível em: http://210.79.191.38/index.php/ISI/article/view/91.. Acesso em: 8 jul. 2026.