“Enterprise Architecture for Enhancing Self-Service Offerings in Digital Channels Within the Telecommunication Industry”. Journal of Innovation and Technology Polbeng Series on Informatics (INOVTEK Polbeng - Seri Informatika) 10, no. 1 (March 30, 2025): 581–590. Accessed July 8, 2026. http://210.79.191.38/index.php/ISI/article/view/440.